1. We require proof of vaccination emailed before appointment at granddoggrooming@gmail.com. Rabies & Bordetella are a must. If you have any concerns please chat with your veterinarian.
2. 48 hour cancelation policy. If you need to reschedule or cancel your appointment please do so at least 48 hours before scheduled appointment. Failure to give 48 hours notice will result in a 50% fee of the groom.
3. Please show up on time. If you are more than 10 minutes late, we may need to reschedule your appointment time and a fee will be charged.
4. Prices are subject to change depending on coat condition (extreme matting) and temperament of dog. Please let us know if your dog has any temprament issues so we can be prepared.
5. Fleas - Dogs with fleas cannot be accepted. If we find your dog has fleas during the grooming process, we will call you to pick up asap.
6. If your dog is feeling unwell (coughing, vomiting, diarrhea etc). Please call us to re-schedule.
7. Late fees may occur if you are more than 15 minutes late picking up. You will be notified 15 minutes before your pet is ready for pick up.